Return Procedure

100ml travel size products cannot be exchanged or refunded.

For other products:

1. Call for a Return Authorization Number (RAN)
2. Pack securely as damaged product will not be credited
3. Clearly print “Consumer Commodity” on two sides of the box
4. Include a copy of your invoice plus the RAN for proper credit
5. At the Post Office (Canada Post or United States Postal Service)
   – Return prepaid (COD parcels will not be accepted)
   – Specify ground transportation only
   – Declare a $19.00 value (parcels valued over $20 result in duty charges and will not be accepted)

Note – Volluma is legally shipped in small quantities in Canada and the United States when classified as “Consumer Commodity”. If required, describe the package as a “cosmetic”. Avoid using the terms such as “spray” or “aerosol” as the parcel may become subject to premium charges or rejected as dangerous goods by well intentioned but uninformed postal employees.

Return Address:

Wynner Group Inc.,
3 Vienna Cr.,
Heidelberg ON,
Canada, N0B2M1
Tel – 519-699-5526